Customer Care Associate:

Customer Care Associate

JOB SUMMARY:

Since 1976, Furniture Mart USA has been more than just a furniture retailer, it’s a place where people come to build careers, not just jobs. We believe in hiring great people and giving them the tools to grow, thrive, and make a difference. If you're passionate about helping others transform their house into a home, you’ll feel right at home here too.

Join a team that’s built on trust, teamwork, and a shared commitment to excellence. Whether you're just starting out or looking to take your career to the next level, Furniture Mart USA is where your future begins.

Our mission is simple: Transform houses into homes, employees into family, and customers into friends. If you share our vision and values, we invite you to join our team.

Starting Wage: $18/hour

Summary:

Make a positive difference by playing a key role in achieving our customer satisfaction! This exciting opportunity allows you to utilize your excellent customer service skills while being a part of a fun, friendly, family-like team. No sales or collections involved!

Full-Time (40 hrs/wk): Monday - Friday 9AM - 6PM, and every other Saturday 9AM - 6PM
Answer incoming calls from customers
Order parts for our customers, stores, and warehouses
Schedule sales orders, exchanges, credit memo's, and in-home repairs
Follow-up with customers
Process cancellations & reschedule deliveries
Contact customers to schedule furniture deliveries

Requirements/Qualifications:

Upon job offer, must be able to pass a background check prior to starting employment
Computer and telephone experience required
Ability to listen and effectively resolve problems
Ability to act calmly under stressful conditions
Exhibit excellent verbal communication and listening skills
Possess customer-satisfaction focus with excellent customer service and interpersonal skills

Benefits: What’s in It for You?
As a full-time member of our Furniture Mart USA family, you will enjoy:

Paid Training
Full benefits package: Medical, Dental, Vision, Life, Disability, Paid Time Off, and more
401(k) with employer match
Big employee & family discounts on furniture and mattresses

Furniture Mart USA is an Equal Opportunity Employer

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Furniture Mart USA - Consent Form

Disclaimer

This certifies that this application was completed by me, and that all entries on it and information in it are true and complete to the best of my knowledge. If employed, I realize that false, misleading or incomplete information I give or withhold on this application or during my interview(s) or at any other time during the hiring process will disqualify me from employment or may lead to my discharge once I have been hired. I agree that any employment relationship with this Company will be of an "at-will" nature, meaning I may resign at any time and the Company may discharge me at any time, with or without cause and with or without prior notice. I understand that this "at-will" employment relationship may not be changed by any written document, oral statement or conduct unless the change is specifically acknowledged in writing by the CEO or President of Furniture Mart USA, Inc. I understand that any oral or written statements that differ from this explanation of the “at-will” nature of employment at this Company are expressly disavowed and I understand that I should not rely on such statements. I understand that the Company will perform a reference check before considering me for employment. If required by the position applied for, I understand I may have to undergo physical examinations, drug screens, ability tests, background check or other tests during the application process or after a conditional offer of employment has been extended, as applicable. I authorize this Company to: (1) investigate the truthfulness of all statements made on this application; (2) contact my former employers unless expressly indicated differently above and other listed references or any other persons who can verify information; and (3) discuss the results of any investigation with other employees of the Company involved in the hiring process. I give my consent for all contacted persons, firms and corporations, including former employers, to provide information concerning this application, and I release each such person, firm or corporation from liability for providing information to the Company. I also release the Company and its representatives from liability for seeking this information.

If hired, I agree to conform to the policies, work rules and procedures of Furniture Mart USA, Inc., and its affiliated company.

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