Design Studio Director:

Design Studio Director

JOB SUMMARY:

The Director plays a key role in driving profitability, enhancing the customer experience, and maintaining the studio’s reputation as a leader in luxury retail design. Success in this role requires strong leadership, business acumen, and the ability to foster a collaborative and high-performing team culture.

Key Responsibilities

Operational Leadership

· Oversee daily operations of the design studio, ensuring optimal use of personnel, equipment, and inventory.

· Analyze product performance and design trends to inform merchandising and layout decisions.

· Approve final design elements including furniture, finishes, and spatial layouts to maintain brand standards.

· Lead the development and execution of the Billie Arthur Trade Program.

· Plan and manage studio-hosted events such as workshops, classes, networking functions, and product launches.

· Identify and pursue new business opportunities, including partnerships with real estate agents, trade professionals, and potential clients.

Team Management

· Create and manage work schedules for all design studio associates.

· Provide ongoing coaching and feedback to foster a collaborative, inclusive, and high-performing team culture.

· Streamline communication across departments to ensure alignment and efficiency.

· Develop and implement a scalable business plan to support studio expansion into new markets.

Customer Experience

· Ensure a personalized and elevated customer experience that reflects the Billie Arthur Brand luxury positioning.

· Deliver exceptional service by resolving issues promptly and maintaining a customer-first approach.

· Monitor and improve customer follow-up processes to ensure satisfaction and retention.

· Integrate technologies that enhance customer journey and overall studio experience.

Additional Duties

· Perform other responsibilities as assigned to support the studio’s success and strategic goals.

Qualifications:

Required

· Proven leadership experience in a retail, design, or luxury brand environment.

· Demonstrated ability to manage and motivate diverse teams in a fast-paced, customer-focused setting.

· Strong verbal and written communication skills, with the ability to engage effectively across all levels of the organization.

· Strategic thinker with the ability to develop and execute business plans aligned with brand goals.

· Excellent organizational and multitasking skills, with a track record of prioritizing effectively under pressure.

Preferred

· Experience in luxury retail or interior design environments.

· Familiarity with technologies i.e. CRM systems, CAD, design software

· Background in event planning or community engagement initiatives.

Education and Experience

· Bachelor’s degree in Business Administration, Retail Management, Interior Design, or a related field; equivalent professional experience may be considered in lieu of formal education.

· Demonstrated success in leading high-performing teams within a retail or design-focused environment.

· Proven ability to drive results in a customer-centric, luxury brand setting.

· Experience aligning store culture and operations with an organization’s mission, vision, and values

Apply to this Job

Tell us about you

Please complete as many fields as possible. Fields in red are required.

First Name: Required

Last Name: Required

Address: Required

City: Required

State: Required

Zip: Required

Phone: Required

Email: Required

I give Furniture Mart USA permission to contact me via text message regarding my interest in employment. Message frequency varies. Message and data rates may apply.
Terms | Privacy

I am over the age of 18.

I am able to work in the United States

Please list your skills and qualifications

Education

High School

What was the name of the High School you attended? Did you graduate? If so what year?

Education

College / Post Secondary

What was the name of the College / Post Secondary School you attended? What was the location of the College / Post Secondary School you attended? What dates did you attend?

From

Previous Employment 1

Company Name:

Dates Worked:

Supervisor Name:

Email:

Phone:

Address:

Position Title:

Responsibilities:

Reason for Leaving:

Ok to contact?

Previous Employment 2

Company Name:

Dates Worked:

Supervisor Name:

Email:

Phone:

Address:

Position Title:

Responsibilities:

Reason for Leaving:

Ok to contact?

Reference 1

Name:

Phone:

Email:

Relationship:

Reference 2

Name:

Phone:

Email:

Relationship:

Furniture Mart USA - Consent Form

Disclaimer

This certifies that this application was completed by me, and that all entries on it and information in it are true and complete to the best of my knowledge. If employed, I realize that false, misleading or incomplete information I give or withhold on this application or during my interview(s) or at any other time during the hiring process will disqualify me from employment or may lead to my discharge once I have been hired. I agree that any employment relationship with this Company will be of an "at-will" nature, meaning I may resign at any time and the Company may discharge me at any time, with or without cause and with or without prior notice. I understand that this "at-will" employment relationship may not be changed by any written document, oral statement or conduct unless the change is specifically acknowledged in writing by the CEO or President of Furniture Mart USA, Inc. I understand that any oral or written statements that differ from this explanation of the “at-will” nature of employment at this Company are expressly disavowed and I understand that I should not rely on such statements. I understand that the Company will perform a reference check before considering me for employment. If required by the position applied for, I understand I may have to undergo physical examinations, drug screens, ability tests, background check or other tests during the application process or after a conditional offer of employment has been extended, as applicable. I authorize this Company to: (1) investigate the truthfulness of all statements made on this application; (2) contact my former employers unless expressly indicated differently above and other listed references or any other persons who can verify information; and (3) discuss the results of any investigation with other employees of the Company involved in the hiring process. I give my consent for all contacted persons, firms and corporations, including former employers, to provide information concerning this application, and I release each such person, firm or corporation from liability for providing information to the Company. I also release the Company and its representatives from liability for seeking this information.

If hired, I agree to conform to the policies, work rules and procedures of Furniture Mart USA, Inc., and its affiliated company.

Signature*

Enter your full name here:

Required

Apply Now