Office Support Specialist:

Office Support Specialist

JOB SUMMARY:

Join our team as an Office Support Specialist at our Furniture Mart USA Corporate Office in Sioux Falls, SD! This is an exciting opportunity to showcase your top-notch customer service and administrative skills. Be a part of our customers’ journey by supporting all aspects of the buying experience after the sale. Grow with our dynamic team in a collaborative, family-like environment!

Full-Time (40 hrs/wk): Monday-Friday, 11:00AM- 8:00 PM
Provide superior service to our customers through financing assistance, customer service, delivery, and sales support for our retail stores
Assist our Finance & Accounting department with various tasks including the following: Enter finance and credit card transactions into Storis software
- Review of previous day’s sales orders and transactions for accuracy
- Reconciliation of previous day’s transactions (cash, credit card, financing, etc.)
- Collection and follow-up on any uncollected accounts receivable
Resolve customer concerns in a polite, professional, and timely manner
Resolve finance process and funding issues with multiple finance companies
Review and determine required action to resolve any issues with customer tickets
Support sales and office staff at all retail locations

WHAT DO WE OFFER?

$ Competitive Wages $
Growth Opportunities - With our promote-from-within-first philosophy , our employees can grow with us as they develop their strengths, expand in their roles, and consider other promotional opportunities within the company!
Excellent Benefits Package including Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k)Plan with Employer MATCH!
Great Employee & Family Discounts on our beautiful furniture, mattresses, and accessories!

REQUIREMENTS/QUALIFICATIONS:

Associate degree or equivalent from two-year college or technical school; OR six months to one-year related experience and/or training; OR equivalent combination of education and experience
Upon job offer, must be able to pass a background check prior to starting employment
Strong customer service skills, including friendly, courteous and outgoing demeanor
Telephone and computer proficiency including technical aptitude with the ability to use Microsoft products
Demonstrate excellent communication skills (written, verbal, and listening)
Superior time management skills, multitasking skills, and the ability to prioritize tasks with minimal supervision
Possess good judgment, ability to accept responsibility and handle confidential information

Furniture Mart USA is an Equal Opportunity Employer

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This certifies that this application was completed by me, and that all entries on it and information in it are true and complete to the best of my knowledge. If employed, I realize that false, misleading or incomplete information I give or withhold on this application or during my interview(s) or at any other time during the hiring process will disqualify me from employment or may lead to my discharge once I have been hired. I agree that any employment relationship with this Company will be of an "at-will" nature, meaning I may resign at any time and the Company may discharge me at any time, with or without cause and with or without prior notice. I understand that this "at-will" employment relationship may not be changed by any written document, oral statement or conduct unless the change is specifically acknowledged in writing by the CEO or President of Furniture Mart USA, Inc. I understand that any oral or written statements that differ from this explanation of the “at-will” nature of employment at this Company are expressly disavowed and I understand that I should not rely on such statements. I understand that the Company will perform a reference check before considering me for employment. If required by the position applied for, I understand I may have to undergo physical examinations, drug screens, ability tests, background check or other tests during the application process or after a conditional offer of employment has been extended, as applicable. I authorize this Company to: (1) investigate the truthfulness of all statements made on this application; (2) contact my former employers unless expressly indicated differently above and other listed references or any other persons who can verify information; and (3) discuss the results of any investigation with other employees of the Company involved in the hiring process. I give my consent for all contacted persons, firms and corporations, including former employers, to provide information concerning this application, and I release each such person, firm or corporation from liability for providing information to the Company. I also release the Company and its representatives from liability for seeking this information.

If hired, I agree to conform to the policies, work rules and procedures of Furniture Mart USA, Inc., and its affiliated company.

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Office Support Specialist

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