Office Support Supervisor:

Office Support Supervisor

JOB SUMMARY:

SUMMARY

Join a dynamic and collaborative team where your leadership and administrative expertise will make a meaningful impact. The Office Support Lead plays a key role in overseeing daily operational support functions, ensuring seamless execution of administrative tasks, and fostering coordination across teams. Acting as a liaison between office support staff, leads, and management, this role promotes accountability, efficiency, and continuous improvement. Be a vital part of our customers’ journey by supporting all aspects of the post-sale experience in a family-like environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reporting & Documentation

Compile and review accounts receivable reports from COS; submit to Manager.
Maintain and organize documentation in the HubSpot Manager Folder.
Audit invoiced tickets for completion and accuracy (target: 99 tickets).

Operational Support

Support Order Management and HubSpot workflows to ensure timely completion.
Follow up on incomplete or delayed hubs with Leads and COS.
Assist agents with escalated issues when initial support is insufficient.

Training & Development

Facilitate onboarding and ongoing training of office support staff.
Track agent performance statistics and provide constructive feedback.

Quality Assurance

Conduct audits to ensure compliance and accuracy in documentation and processes.
Promote best practices and drive continuous improvement across support functions.
Follow up on incomplete or delayed hubs with Leads and COS.
Assist agents with escalated issues when initial support is insufficient.

Training & Development

Facilitate onboarding and ongoing training of office support staff.
Track agent performance statistics and provide constructive feedback.

Other Duties as assigned

Qualifications

Demonstrated experience in office support or administrative coordination.
Strong organizational, communication, and problem-solving skills.
Proficiency with Five9, HubSpot, and order management systems.
Proven ability to lead and motivate teams in a fast-paced environment.

WHAT DO WE OFFER?

$ Competitive Wages $
Growth Opportunities - With our promote-from-within-first philosophy , our employees can grow with us as they develop their strengths, expand in their roles, and consider other promotional opportunities within the company!
Excellent Benefits Package including Medical/Dental/Vision/Life/Disability/Flexible Spending Plan/Health Savings Account/Paid Time Off/Employee Assistance Program/Referral Bonus/Profit Sharing 401(k)Plan with Employer MATCH!
Great Employee & Family Discounts on our beautiful furniture, mattresses, and accessories!

Furniture Mart USA is an Equal Opportunity Employer

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Disclaimer

This certifies that this application was completed by me, and that all entries on it and information in it are true and complete to the best of my knowledge. If employed, I realize that false, misleading or incomplete information I give or withhold on this application or during my interview(s) or at any other time during the hiring process will disqualify me from employment or may lead to my discharge once I have been hired. I agree that any employment relationship with this Company will be of an "at-will" nature, meaning I may resign at any time and the Company may discharge me at any time, with or without cause and with or without prior notice. I understand that this "at-will" employment relationship may not be changed by any written document, oral statement or conduct unless the change is specifically acknowledged in writing by the CEO or President of Furniture Mart USA, Inc. I understand that any oral or written statements that differ from this explanation of the “at-will” nature of employment at this Company are expressly disavowed and I understand that I should not rely on such statements. I understand that the Company will perform a reference check before considering me for employment. If required by the position applied for, I understand I may have to undergo physical examinations, drug screens, ability tests, background check or other tests during the application process or after a conditional offer of employment has been extended, as applicable. I authorize this Company to: (1) investigate the truthfulness of all statements made on this application; (2) contact my former employers unless expressly indicated differently above and other listed references or any other persons who can verify information; and (3) discuss the results of any investigation with other employees of the Company involved in the hiring process. I give my consent for all contacted persons, firms and corporations, including former employers, to provide information concerning this application, and I release each such person, firm or corporation from liability for providing information to the Company. I also release the Company and its representatives from liability for seeking this information.

If hired, I agree to conform to the policies, work rules and procedures of Furniture Mart USA, Inc., and its affiliated company.

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